Shipping policy

Shipping Policy

Thank you for shopping with Maritrek. This policy explains how orders are processed, dispatched and delivered.

Order Processing

Orders are normally processed within [1–3 business days] after payment has been successfully confirmed.

Orders are not normally processed on weekends or UK bank holidays. During busy periods, promotions or public holidays, processing may take slightly longer.

You will receive an order confirmation after placing your order and, where available, a separate dispatch confirmation containing tracking information.

Estimated Delivery Times

Estimated delivery times are displayed on the relevant product page or during checkout.

Our typical estimated delivery time is:

United Kingdom: [5–15 business days after dispatch]

Delivery estimates begin after an order has been processed and dispatched. They are estimates rather than guaranteed arrival dates unless we expressly state otherwise.

Unless a longer delivery period has been clearly agreed with you, your order will be delivered within 30 days.

Third-Party Fulfilment

Maritrek works with third-party suppliers, warehouses and fulfilment partners to store, pack and dispatch certain products.

Your order may therefore be shipped directly by one of our fulfilment partners. Products may be dispatched from a UK or overseas warehouse.

Your purchase remains with Maritrek. For questions, delays, missing parcels, returns or delivery problems, please contact Maritrek rather than contacting the supplier or manufacturer.

Separate Parcels

Products in the same order may be stored in different fulfilment locations. As a result:

  • Items may arrive in separate parcels

  • Parcels may arrive on different dates

  • Each parcel may have a different tracking number

You will not be charged additional shipping fees merely because an order is divided into multiple parcels.

Shipping Charges

Any applicable shipping charge will be displayed during checkout before payment is completed.

Unless clearly stated otherwise, customers will not be charged additional delivery fees after placing an order.

Tracking

Where tracking is available, tracking information will be sent to the email address provided when placing the order.

Tracking information may take several business days to update after dispatch. This does not necessarily mean that the parcel has stopped moving.

Some lower-cost delivery services may provide limited tracking updates.

Delivery Addresses

Customers are responsible for providing an accurate and complete delivery address.

Please check your:

  • House or building number

  • Street name

  • Town or city

  • Postcode

  • Contact details

Contact us immediately if you notice an error. We will try to update the address, but we cannot guarantee that changes can be made after an order has entered fulfilment.

Maritrek is not responsible for delays caused by an incomplete or incorrect address provided by the customer. Where possible, we will help arrange redelivery, although additional delivery charges may apply.

Delayed Orders

Delivery can occasionally be delayed because of circumstances such as:

  • Severe weather

  • Transport disruption

  • Customs processing

  • Courier delays

  • Public holidays

  • Unusually high order volumes

If your order has not arrived by the end of its estimated delivery window, please contact us at [james@maritrek.com]with your order number.

We will investigate the order with the supplier or delivery company. Where appropriate, we will arrange a replacement, refund or another suitable resolution.

Lost Parcels

If tracking indicates that a parcel may have been lost, contact us as soon as possible.

We may need to investigate the shipment with the courier or fulfilment partner before confirming that it is lost.

If the parcel is confirmed as lost, we will provide an appropriate replacement or refund.

Parcels Marked as Delivered

If tracking shows that your parcel has been delivered but you cannot locate it, please:

  1. Check around the delivery location and any designated safe place

  2. Ask other members of your household

  3. Check with nearby neighbours

  4. Contact the delivery company where possible

  5. Contact Maritrek if the parcel remains missing

We will assist with an investigation. A delivery scan does not automatically prevent us from investigating a genuinely missing parcel.

Failed Delivery and Uncollected Parcels

If delivery cannot be completed, the courier may leave instructions, attempt redelivery or take the parcel to a collection point.

The customer is responsible for collecting the parcel or arranging redelivery within the courier’s stated period.

If a parcel is returned because it was not collected, delivery was refused or an incorrect address was provided, we may deduct reasonable additional delivery costs from any refund where legally permitted.

This does not apply where the failed delivery was caused by an error made by Maritrek, our supplier or the delivery company.

Customs and Import Charges

Some products may be dispatched from outside the United Kingdom.

Where any import charges are expected to apply to an order, this will be disclosed before the order is placed.

Customers should not be presented with undisclosed mandatory charges after completing a purchase. Contact us immediately if a courier unexpectedly requests payment of customs duties, import taxes or handling fees.

Damaged or Incorrect Deliveries

Please inspect your order when it arrives.

If an item arrives damaged, incomplete or different from what you ordered, contact us as soon as possible at [james@maritrek.com].

Please include:

  • Your order number

  • A description of the problem

  • Photographs of the item

  • Photographs of the parcel and shipping label, where relevant

We will investigate the issue and provide an appropriate replacement, refund or other resolution.

Cancellations and Returns

Information about cancelling an order, changing your mind and returning a product is available in our Returns and Refund Policy.

Please contact Maritrek before returning anything. Do not send an item directly to the manufacturer, supplier or an address printed on the parcel unless Maritrek has specifically instructed you to do so.

Contact Us

For shipping questions, contact:

Maritrek
Email: [james@maritrek.com]
Please include your order number when contacting us about an existing order.

Last updated: 16 July 2026