Refund policy

Returns and Refund Policy

At Maritrek, we want you to be satisfied with your purchase. Please read the following information carefully before requesting a return.

Changing Your Mind

You have the right to cancel your order within 14 days of receiving it, without providing a reason.

After notifying us that you wish to cancel, you must return the item within a further 14 days.

To begin a return, please contact us at james@maritrek.com with:

Your name
Your order number
The item you wish to return
The reason for the return, if applicable

Please do not return an item to the manufacturer, supplier or the address shown on the original parcel unless we have specifically instructed you to do so. We will provide the correct return instructions and return address.

Return Conditions

Returned items should be:

Unused and unworn, other than what is reasonably necessary to inspect the item
In their original condition
Returned with any tags, accessories, instructions and original packaging

We may reduce the refund if an item has been handled more than would reasonably be permitted when examining it in a physical shop, resulting in a loss of value.

Items supplied with a hygiene or protective seal cannot normally be returned after the seal has been removed, unless the item is faulty.

Your statutory rights are not affected.

Return Postage

For change-of-mind returns, the customer is responsible for the cost of returning the item. We recommend using a tracked postage service and keeping proof of postage.

If an item is faulty, damaged, materially different from its description or if you receive the wrong product, Maritrek will cover reasonable return costs or provide another suitable solution.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your product is damaged, faulty, incomplete or incorrect, contact support@maritrek.com as soon as possible. Please include your order number and clear photographs or video showing the problem where possible.

We will assess the issue and may offer a replacement, repair, partial refund or full refund, depending on the circumstances and your legal rights.

Reporting an issue quickly helps us resolve it, but it does not remove any rights you have under UK consumer law.

Cancelling an Order Before Dispatch

We will try to stop the order before dispatch, but this may not always be possible because orders can be processed automatically. If the order has already been dispatched, you can return it after delivery using the process above.

Refunds

Once we receive your return, or receive sufficient evidence that it has been sent back, we will inspect it and confirm whether the refund has been approved.

Approved refunds will be made to your original payment method. For a full cancellation of an order, this will include the cost of our least expensive standard delivery option. Additional costs for express or upgraded delivery are not normally refundable.

Refunds will be processed within 14 days of receiving the returned goods or acceptable evidence that they have been returned. Your bank or payment provider may require additional time to display the refund in your account.

Exchanges

We do not currently operate a direct exchange service. The quickest way to obtain a different item or size is to return the original item and place a new order.

Items That Cannot Be Returned

The right to cancel may not apply to:

Personalised or custom-made products
Perishable products
Sealed hygiene-sensitive products after the seal has been removed
Products that have been inseparably mixed with other items after delivery

This does not apply where an item is faulty, damaged or not as described.

Contact Us

For questions about returns or refunds, contact:

Maritrek
Email: james@maritrek.com

Please contact us before sending any return so we can provide the correct return address and instructions.

Last updated: 16 July 2026